Privacy policy

This Privacy Policy applies between you, the User of this Website, and VET Solutions, the owner and provider of this Website. This Policy outlines how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to all Data collected in relation to your use of this Website and any Services or Systems provided through it.

1. Definitions and Interpretation

In this Policy:
"Account" means the personal information, payment details and login credentials used to access material or communications through the Website.
"Content" means any text, graphics, images, audio, video, software, data compilations and other information stored or displayed on the Website.
"Cookie" means a small file placed on your computer or device to improve your experience and help us understand site usage.
"Data" means any information you submit via the Website, including personal information.
"VET Solutions" means VET Solutions Pty Ltd, [insert registered address and ABN].
"Service" refers to any tools, platforms or services made available through the Website.
"System" means any online communication infrastructure provided by VET Solutions, including forms, chat, forums, and email.
"User" / "Users" means any individual accessing the Website who is not employed by VET Solutions and acting in the course of their employment.
"Website" means https://vetsolutions.learnworlds.com and any sub-domains unless stated otherwise.

2. Data Collected

We may collect the following types of personal information:

  • 2.1 Name
  • 2.2 Date of birth
  • 2.3 Job title and profession
  • 2.4 Contact information (e.g. email address, phone number)
  • 2.5 Demographic information such as postcode, preferences and interests
  • 2.6 Payment information such as credit/debit card details (processed securely via third-party gateways)
  • 2.7 IP address (automatically collected)
  • 2.8 Browser type and version (automatically collected)
  • 2.9 Operating system (automatically collected)
  • 2.10 Referrer, session activity, and exit URLs (automatically collected)
  • 2.11 Cookie and analytics data (see Clause 10)

3. Our Use of Data

We use your personal information to:

  • 3.1 Deliver our services and manage your account
  • 3.2 Process enrolments and payments
  • 3.3 Communicate with you regarding your courses or account
  • 3.4 Improve our website, content and user experience
  • 3.5 Send promotional emails if you have opted in
  • 3.6 Conduct market research (with your consent)

We retain personal data only for as long as needed to deliver our services or meet legal obligations.

4. Third Party Web Sites and Services

We may disclose your personal information to:

  • Payment processors and e-learning platform providers (e.g. LearnWorlds)
  • Cloud storage, analytics, and marketing service providers
  • Regulatory authorities or legal agencies where required by law

We ensure third parties only use your information as necessary and in accordance with privacy laws. Some providers may be based overseas; in such cases, we take reasonable steps to ensure they comply with standards similar to the APPs.

5. Changes of Business Ownership and Control

  • 5.1 VET Solutions may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.

  • 5.2 In the event that any Data submitted by Users will be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller.

6. Controlling Access to your Data

  • 6.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
  • 6.1.1 use of Data for direct marketing purposes; and
  • 6.1.2 sharing Data with third parties.

7. Your Right to Withhold Information

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access your personal information
  • Request corrections to inaccurate or outdated data
  • Withdraw consent for marketing communications
  • Request deletion of your data, subject to legal or contractual limitations

To make a request, please contact us at enquiries@vetsolutions.com.au.

8. Accessing your own Data

  • 8.1 You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.
  • 8.2 You can also contact us to request a copy of your personal information. We do not charge a fee unless your request is excessive or repetitive, in line with the APPs.

9. Security

We implement appropriate technical and organisational measures to safeguard your personal data, including:

  • Secure cloud storage and access controls
  • SSL encryption on data transmissions

10. Changes to this Policy

We use cookies and tracking technologies to:

  • Enhance website performance and personalisation
  • Track usage patterns via tools such as Google Analytics
  • Remember preferences or logged-in sessions

You can manage cookie settings in your browser. Disabling cookies may impact your experience on the site.

11. Contacting Us

If there are any questions regarding this privacy policy you may contact us at enquiries@vetsolutions.com.au

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